We have free EU shipping* for orders over 100€.
Orders under 100€:
Weighted blanket is a hygiene product. To ensure the hygiene of the products, the hygiene product cannot be returned.
*Hygiene products are not entitled to change or return after the package has been opened, as the product cannot be returned for sale. Information on the definition of product hygiene can be found in the online product information sheet for each hygiene product.
If you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorization by emailing email@example.com. Once the below information has been received, we can then approve your return and provide you with the return slip. To expedite this process, please include the following information within your email:
- Name On Order
- Order number #
- Email address order was placed under
- Shipping Address
- Reason for return
- Choice of exchange or refund
Be advised that returns must be submitted within 14 days of delivery, the return item must be undamaged (new condition), and customers are responsible for all return shipping charges and packaging.
The original packaging (plastic case) is a non-negotiable. We cannot accept your return without the plastic case. This is for few reasons. We need the plastic casing so that the blanket gets from your home to our distribution safely. Another reason is so it is stored safely in our distribution center and therefore will not grow mold etc. And lastly (and most importantly) this is a piece of bedding, and therefore we have to be very strict due to safety and hygiene. If on the commute back the blanket picked up a pest it could contaminate our entire distribution center.
If you believe that your product has arrived with damage or defect, please contact customer service (firstname.lastname@example.org) within 14 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email.