Shipping & returns

Shipping:

We have free EU shipping* for orders over 100€.

Orders under 100€:

• Finland - 4,90€ to nearest Post office - 9,90€ for home delivery

• Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Croatia, France, Greece, Ireland, Italy, Monaco, Russia, Romania, Vatican City - 9,90€

• *Åland Islands, Norway, Switzerland, Malta, Albania, Andorra, Liechtenstein, Moldova, Montenegro, San Marino, Serbia have free shipping for orders above 150€, for orders under the aforementioned limit, the cost is 29,90€

• *Cyprus, Armenia, United States, North Macedonia, Turkey are always 49,90€

Returns:

Weighted blanket is a hygiene product. To ensure the hygiene of the products, the hygiene product cannot be returned.

*Hygiene products are not entitled to change or return after the package has been opened, as the product cannot be returned for sale. Information on the definition of product hygiene can be found in the online product information sheet for each hygiene product.

If you decide that your purchase is not suitable, you can request a return authorization by contacting our customer service via the contact form.
Once we have received the information below, we can then approve your return and provide you with a return slip. To speed up the process, please include the following information in the form:

- Name On Order
- Order number #
- Email address order was placed under
- Shipping Address
- Reason for return

Be advised that returns:
- must be submitted within 60 days of delivery
- the return item must be undamaged (new condition)
- customers are responsible for all return shipping charges and packaging. 

The cost of returns under 30kg (With our return label): 15€
With returns of items/orders weighing more than 30kg, please contact our customer service for the cost of return.

The original packaging (plastic case) is a non-negotiable. We cannot accept your return without the plastic case. This is for few reasons. We need the plastic casing so that the blanket gets from your home to our distribution safely. Another reason is so it is stored safely in our distribution center and therefore will not grow mold etc. And lastly (and most importantly) this is a piece of bedding, and therefore we have to be very strict due to safety and hygiene. If on the commute back the blanket picked up a pest it could contaminate our entire distribution center. 

If you believe that your product has arrived with damage or defect, please contact customer service within 14 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your message.

Exchanges
Unfortunately, we do not offer the right to an exchange on the same order. If you want to change the size/product, you can return your current order and place a new order.

What happens if you do not collect/accept your parcel?

We reserve the right to charge the customer for the handling costs incurred when returning an uncollected package in addition to the normal return fee. Same applies for refusing a parcel at delivery. The handling fee for uncollected orders is 10€.
The package will be stored at the collection point for 14 days, after which it will be returned to us. If you do not wish to receive your package, you must first contact our customer service and notify us that you wish to return your order.